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The Excelsior, Hong Kong, Hong Kong

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From206US$ /night
Check-in
04Dec2024Select date
Check-out
05Dec2024Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

281 Gloucester Road, Hong Kong, China

The Excelsior, Hong Kong, is situated in a tranquil waterfront location that offers guests scenic views and easy access to nearby attractions. This hotel is well-regarded for its luxurious accommodations and extensive dining options, including two Michelin-starred restaurants. It caters to both leisure and business travelers, providing a sophisticated setting with various amenities. Known for its ideal position, it is within walking distance to key destinations like Victoria Harbour and Times Square.

Location

Located in Causeway Bay, The Excelsior is easily accessible and close to major attractions such as Victoria Park and the Hong Kong Museum of History. It is just a five-minute walk from the MTR Causeway Bay station, facilitating convenient travel around the city. The hotel is also positioned near popular shopping and dining areas, making it ideal for both exploration and leisure activities.

Rooms

The Excelsior features a variety of spacious rooms and suites, many with stunning views of Victoria Harbour or the city. Each accommodation includes modern amenities such as air conditioning, flat-screen cable TVs, minibars, and complimentary smartphones with unlimited 3G internet. The décor is characterized by a chic palette of earthy blue tones, contributing to a relaxing atmosphere. En suite bathrooms are equipped with essential toiletries and options for both shower and bathtub facilities.

Eat & Drink

The hotel offers a collection of nine outstanding restaurants and bars, showcasing a diverse range of culinary experiences. Among them, two restaurants hold prestigious Michelin stars, highlighting their exceptional quality. Guests can indulge in an array of dining styles, from casual meals to elegant fine dining experiences. The hotel also features a luxurious executive lounge, where guests enjoy complimentary breakfast, light lunches, and evening cocktails in a sophisticated setting.

Leisure & Business

The Excelsior provides various leisure and business facilities designed to meet the needs of its guests. This includes a well-equipped fitness center and spaces for meetings and events. The hotel’s club lounge offers personalized services and a serene environment to unwind after a busy day. Additionally, the hotel promotes relaxation with wellness offerings that support guests in achieving balance and vitality.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe King Room Harbour View
Max:
2 persons
34 m² 
Bed options:
1 King-size bed
Sea view
Shower
Heating
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Standard King Room
Max:
2 persons
25 m² 
Bed options:
1 King-size bed
Shower
Heating
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Standard Twin Room
Max:
2 persons
25 m² 
Bed options:
2 Single beds
Shower
Heating
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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Centre
Hong Kong 4.3 km
Airports
Hong Kong H K Heliport (HHP) 9.4 km
Macau (XZM) 87.3 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Free Wi-Fi
  • Car park
  • Safe deposit box
  • Rooms/ Facilities for disabled
  • Lift

Sports & Fitness

  • Exercise gym

Guest Parking

  • Electric kettle

Dining

  • Restaurant
  • Bar/ Lounge area

Room features

  • Air conditioning
  • In-room safe
  • Mini-bar
  • Sitting area
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Telephone

Room decor

  • Carpeted floor
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Location

281 Gloucester Road, Hong Kong, China
Map view
281 Gloucester Road, Hong Kong, China
Nearby
Shopping Area
Causeway Bay
410 m
555 Hennessy Road Causeway Bay
Sogo Mall
390 m
Mall
Hysan Place
570 m
221 Gloucester Rd
Noonday Gun
120 m
Mall
Windsor House
580 m
Victoria Harbour
Causeway Bay Typhoon Shelter
400 m
Mall
Hang Lung Centre
480 m
Restaurants
Crystal Jade La Mian Xiao Long Bao
50 m
280 Gloucester Road
Hooray Bar and Restaurant
40 m
P502 ,World Trade Centre
Kung Tak Lam Shanghai Vegetarian Restaurant
40 m
Shop No. 1001
Tonkichi Japanese Restaurant
80 m
Shop P412 World Trade Centre
Mr steak buffet a la minute
40 m
6/F
No. 5 Italian World Trade Centre Branch
40 m
Shop 311
Kani-ya Teppan Yaki
40 m
Shop P901
Burgeroom
300 m
Shop D
Shanghai Mian
40 m
Shop No 311

Reviews and Ratings

Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Convenient Location
Welcoming Service
Cramped Rooms
Additional Dining Charge
7.8/10
Very good
Rooms
7.5
Location
8.8
Service
8.2
Dining
7.6
Guest reviews
7.8/10
based on 13 reviews
8.3
8.3/10based on 1327 reviews
Aaron
United Kingdom, June  2024
8.8/10

The hotel rooms, with beautiful harbor views at night, were small but up to expectations catering to local Hong Kong folks. The service was exceptionally friendly and helpful. The location was very central, just around the corner from the MTR, with good local restaurants nearby. The dining experience offered a variety of food choices, especially at the superior chefs' stations. The facilities were well-kept and modern, making the stay enjoyable and convenient.

Rooms
8.0
The rooms, although on the small side, offered beautiful harbor views at night and were up to expectation for local Hong Kong folks.
Service
9.0
The service was exceptional, with friendly and helpful staff.
Location
9.0
The hotel's location was very central and convenient, just around the corner from the MTR, with good local restaurants nearby.
Dining
9.0
The dining experience was top-notch, with a variety of food choices, especially at the superior chefs' stations.
Facilities
9.0
The facilities were modern and well-kept, enhancing the overall stay experience.
Gary
United Kingdom, April  2024
8.4/10

The hotel offers clean and comfortable rooms with friendly staff. The location is excellent for exploring nearby attractions and dining options, though the views of the World Trade Centre building next door from some rooms are not ideal. The dining experience is varied and satisfying, and the facilities are well-maintained.

Rooms
8.0
The rooms, although not the most spacious, were clean and comfortable. The views of the World Trade Centre building next door were disappointing.
Service
9.0
The staff, especially Barbara, Sharon, and Emily, were extremely helpful, polite, and accommodating.
Location
9.0
The hotel's location is ideal for exploring Causeway Bay and nearby attractions. It is conveniently close to public transportation and dining options.
Dining
8.0
The dining experience was more than adequate with a good selection of dishes, especially at Dickens bar.
Facilities
8.0
The facilities are well spread out and cater to different traveler preferences.
James
United Kingdom, April  2024
7.8/10

Staying at the Excelsior was a mixed experience. The hotel boasts a convenient location in the heart of Causeway Bay, surrounded by shopping and dining options, but the rooms feel a bit cramped, akin to a ship's cabin. The service was top-notch, except for room service, and the dining options had a good selection but came at an additional charge.

Rooms
7.0
Our room on the 22nd floor facing the harbour and WTC had a nice view but felt a bit cramped.
Service
8.0
The service was welcoming overall, except for room service.
Location
9.0
The hotel's location in Causeway Bay is perfect for shopping and dining, offering great convenience.
Dining
7.0
Dining options were good but with an additional charge of around £18 GBP per person.
Facilities
8.0
The hotel has convenient facilities overall.
Convenient Location
Cramped Rooms
Drew
United States, April  2024
8.4/10

The hotel's rooms, though possibly in need of updates soon, offer nice waterfront vistas. The excellent location near Times Square, Sogo, and the MTR makes it a standout. The service, while generally attentive, lacked some basic courtesies. The unbeatable location in the main shopping area, close to various attractions, is a major plus. The dining experience, with an international spread but slightly pricey, was one of the best. The facilities are good but could benefit from updates.

Rooms
8.0
The rooms had nice waterfront views but could use some updates soon.
Service
7.0
The service, while generally good, lacked some basic courtesies.
Location
10.0
The unbeatable location in the main shopping area close to various attractions is a major plus.
Dining
9.0
The dining experience, with an international spread but slightly pricey, was one of the best.
Facilities
8.0
The facilities are good but could benefit from updates.
Charles
United States, February  2024
7.8/10

The hotel offers comfortable rooms with a harbor view, perfect for enjoying the New Year's fireworks. While in need of a renovation, the hotel provides a unique experience uncommon in other chains but falls short in room size compared to other 4/5-star hotels in Hong Kong.

Rooms
7.0
The rooms, though on the smaller side, offer a cozy and comfortable stay with a charming harbor view and the option to use the mini-bar for personal items.
Service
9.0
The staff is incredibly friendly, courteous, and attentive.
Location
8.0
The hotel is conveniently located just around the corner from the MTR, making transportation a breeze. Shopping malls and various dining options are also within walking distance.
Dining
8.0
The dining experience is superb, offering a wide variety of food choices.
Facilities
7.0
The hotel provides ample facilities to enhance your stay, though a refurbishment may be needed to elevate the overall experience.
Stephen
United Kingdom, November  2023
7.2/10

The hotel offers large rooms with plenty of amenities, great for business travelers, but in need of an upgrade. The service is polite and nice, though slightly tired. The location is very convenient with easy access to shopping centers and public transportation. Dining options are diverse but a bit pricey. Overall, a comfortable stay with some room for improvement.

Rooms
7.0
The rooms are spacious with plenty of amenities, but they look like they were done in the 80s and need an upgrade.
Service
7.0
The service is polite and nice, albeit a bit on the tired side.
Location
8.0
The hotel is centrally located with easy access to shopping centers and public transportation.
Dining
7.0
The dining options are diverse but on the pricier side.
Facilities
7.0
The facilities are good, but they could use some refreshing.
David
United Kingdom, November  2023
7.6/10

The hotel has a great location, right next to SOHO and around ten minutes from the Convention Center. The rooms are renovated with modern furniture but a bit tired for a 5-star hotel. The service is attentive and efficient, though not all staff are well versed in English. The dining offers a large selection, but the quality could be better for the price. The facilities are standard for a hotel of this quality.

Rooms
7.0
The rooms are well equipped and standard for a hotel of this quality.
Service
8.0
The staff are all very helpful, polite, and attentive.
Location
9.0
The location is excellent, just next to SOHO and around ten minutes to the Convention Center.
Dining
7.0
The dining is great with a very large selection, though the quality could be better for the price.
Facilities
7.0
The facilities are standard for a hotel of this quality.
Fred
United States, October  2023
6.6/10

The hotel offers good rooms with partial harbour views, but in need of updating. The service is helpful, if a bit rushed at times. The location is convenient for shopping and accessing the subway, but not ideal for other activities. The dining experience is pleasant but could be more varied. The facilities are satisfactory.

Rooms
7.0
The rooms are spacious and clean with partial harbour views, but show signs of being outdated.
Service
7.0
The service was generally helpful, although it felt a bit rushed at times.
Location
6.0
The location is convenient for shopping and accessing the subway, but not the best for other activities.
Dining
7.0
The dining experience was decent but could benefit from more variety.
Facilities
6.0
The facilities meet basic needs but could use some improvement.
George
United Kingdom, August  2023
8.8/10

The hotel is ideally situated in the Causeway Bay area, offering a convenient and bustling location with plenty of dining and shopping options. The rooms are clean, comfortable, and well-equipped, ideal for a business visit. The service from the staff is top-notch, always efficient, friendly, and helpful. The dining experience, though impressive in variety, may come at an additional cost. The facilities are commendable, with a complimentary executive club offering a breathtaking view.

Rooms
8.0
The rooms overlooked the harbor, providing a nice view, and had a bath plus ample king-sized bed. They were clean and met the requirements for a business visit, although they were a bit dark.
Service
9.0
The service at the hotel was excellent, with very helpful and friendly staff.
Location
10.0
The location is exceptional, within walking distance to the MTR, trams, and buses, making it very convenient for exploring the city or accessing central areas like Wan Chai. Additionally, it is surrounded by numerous bars, food options, and shopping areas.
Dining
8.0
The dining experience was impressive with a lovely selection of food, although paying extra for breakfast may be a bit of an irritation. However, complimentary dining options at the executive club with a fantastic view add value.
Facilities
9.0
The facilities at the hotel are top-notch, particularly the complimentary executive club with a breathtaking view, adding to the overall experience.
Mike
United Kingdom, August  2023
8.2/10

I thoroughly enjoyed my stay at the hotel. The rooms, while small and dated, were spotlessly clean and quiet, offering fantastic views over the harbor to Kowloon. The service was exceptional, with highly trained and extremely helpful staff. The location was excellent, within walking distance to various amenities and the MRT. The dining options were quite nice, predominantly Asian food with a good selection. Overall, a great value for the money.

Rooms
8.0
The rooms were small and dated but clean with fantastic harbor views.
Service
9.0
The service was exceptional, with highly trained and extremely helpful staff.
Location
9.0
The location was excellent, within walking distance to various amenities and the MRT.
Dining
7.0
The dining options were quite nice, predominantly Asian food with a good selection.
Facilities
8.0
The facilities were well-maintained and offered what we needed during our stay.
Emily
United Kingdom, August  2023
8.4/10

This hotel offers a cozy stay with clean and comfortable rooms and friendly staff, although the dining options could be improved. The location is superb, providing easy access to shopping areas and transport links. The facilities are well-kept and enjoyable.

Rooms
8.0
The rooms are compact but clean and comfortable, ideal for business travelers.
Service
9.0
The staff here are very service-oriented, always ready to assist guests with a smile.
Location
10.0
The location in Causeway Bay is hard to beat, with plenty of dining and shopping options nearby.
Dining
7.0
The dining experience is generally good, with a fantastic buffet overlooking the water, although prices can be a bit high.
Facilities
8.0
The facilities are well-maintained and meet expectations for a comfortable stay.
Ann
United States, August  2023
7.6/10

I had a mixed experience at the hotel. The rooms were spacious, allowing my little boy to play comfortably, but they were not as advertised, with stained chairs instead of a nice sofa. The smelly carpets and curtains were a downside. On the bright side, they served a decent breakfast and hosted a great 'cocktail hour' with hot appetizers. The staff was welcoming and went out of their way to attend to all my needs.

Rooms
7.0
The room was great and had plenty of space for my little boy to play with his toys. However, the layout did not match what was advertised, and there were stained chairs instead of the expected sofa. The smelly carpets and curtains were noticeable.
Service
8.0
The staff were all delightful and made me feel very welcome. However, there seemed to be some coordination issues during the check-out process the next morning. Despite the rooms showing signs of wearing, the modern fitness center and heated tennis courts were a nice touch. The suggestion to have the housekeeper use freshener was appreciated.
Location
9.0
The location of the hotel was excellent, right next to the Causeway Bay MTR station in the heart of Causeway Bay. It was convenient to explore the shopping areas and MTR, with easy access to the World Trade Centre hosting branded shops like Muji and Uniqlo, as well as various food stalls to enjoy the local delicacies.
Dining
7.0
The dining experience was good overall, but a bit on the expensive side. I found it annoying that for a booking for two people, paying around £30 for breakfast felt steep, although the variety of food was impressive. Locally caught fish was a highlight
Facilities
7.0
The hotel offered a modern fitness center, heated tennis courts, and a great breakfast. The facilities were decent overall, but a few areas showed signs of aging, impacting the overall experience.
Homer
United States, May  2023
8.4/10

The hotel offers clean and comfortable rooms perfect for a business visit or anniversary stay. The staff is friendly, courteous, and helpful, and the food is excellent. Despite some rooms showing a bit of wear, the overall experience is delightful. The location is convenient with vibrant surroundings, but some may find it a bit small.

Rooms
8.0
The rooms are spacious and well-appointed, meeting the requirements for a business visit or anniversary stay. They may show a little wear but nothing to complain about.
Service
8.0
The service is efficient, friendly, and knowledgeable. The staff is always ready to assist, although there were times when not all were on duty.
Location
9.0
The hotel's location is excellent in the prime shopping mall area with a vibrant atmosphere. It offers great convenience for exploring the city and is very near to the shopping district.
Dining
8.0
The dining scene is very good with a variety of food options to choose from, making up for any minor disappointments.
Facilities
9.0
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Rooms and Guests2 Guests, 1 Room